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CUSTOMER QUALITY ENGINEER
Santa Clarita, CA
Job Description
Woodward's Diversity, Inclusion and Belonging CommitmentAt Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives, and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
- Estimated annual base pay:
- All members included in annual cash bonus opportunity
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and Training/Professional Development opportunities for all members
- 12 paid holidays, including floating holidays
- Industry leading medical, dental, and vision Insuranceupon date of hire
- Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavementleave
- Paid parental leave
- Adoption Assistance
- Employee Assistance Program, including mental health benefits
- Member Life & AD&D / Long Term Disability / Member Optional Life
- Member referral bonus
- Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care
- Flexible Spending
- Voluntary benefits, including:
- Acts as the Customer Advocate within Woodward processes and systems.
- Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services.
- Responsible for a medium number or size of customer accounts. Consults with leadership or higher-level customer quality engineers on advanced or complex issues.
- Responsible for monitoring and tracking customer quality data.
- Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes.
What We Are Looking For
- 2-5 years of Quality engineering experience with 2-year Associates degree required in a technical field required. or 2-5 years Quality engineering or quality management with no degree.
- Nationally recognized quality certification desired. (e.g., American Society for Quality Certified Quality Engineer (ASQ-CQE) certification).
- Green Belt or Black Belt trained.
- Solid understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000.
- Effective written and verbal communication skills including presentations. Writes and presents standard technical reports to peers, management, andcustomers.
- Proficiency to capture important data, analyze data and report appropriate conclusions: able to identify and address the critical few from the trivial many.
- Able to analyze systems and processes against those requirements and identify gaps.
- Ability to drive and implement activities to meet customer quality expectations. Ability to provide customers with excellent service and support.
- Establishes and maintains effective relationships with customers andgains their trust and respect.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2 to 5 years
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