At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Centralized Managed and Support Operations - Software Enterprise (CMSO-SE) organization provides high quality support experiences for mission critical customers so they can accomplish their mission. The CMSO-SE organization's Flex Front Office Support team provides initial triage and troubleshooting for incoming incidents and problems. It focuses on responding to and resolving issues quickly and efficiently, with support provided by advanced technicians. Flex Front Office Support focuses heavily on providing a delightful experience to customers with every interaction.Job DescriptionAs a member of the Flex Front Office Support team, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows and Linux environment. Supporting Motorola Solutions products may also be required. As a primary point of contact for customers, be responsible for maintaining and improving positive long-term partnerships between Motorola Solutions and the Customers.
Duties of the Customer Support Technician I role include but are not limited to:
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
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Basic RequirementsOur U.S.Benefitsinclude:
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .