Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Essential Job Functions:

• Provision all user access accounts related to information systems.
• Provide Epic support functions related to verification of end user security classes, training and credentials.
• Assist in documenting, analyzing, and streamlining application account provisioning processes.
• Assist in the design, maintenance, and integrity of the role based access structure.
• Promptly notifies IM management regarding breaches of hospital or department policy regarding the use ofhospital information systems.
• Participate in project tasks as required.
• May provide assistance answering help desk phone line occasionally.
• Maintain summary statistics regarding workload, account tracking, etc.
• Performs other duties as assigned.
  

Knowledge, Skills and Abilities:

• Preferred Associates Degree in Information Systems/Technology (or equivalent work experience).
• Experience with user provisioning technologies, application and/or database security administration.
• Understanding of user administration procedures.
• Excellent time and project management skills, customer service and interpersonal skills, system diagnosticand communication (written and oral) are critical for success in this position.
• Ability to work independently, with a minimum of daily supervision, is critical for success in this position.
• Experience as help desk or customer service analyst preferred.
• Epic training and/or certification and familiarity with Microsoft Active Directory, client server applications,UNIX, and web applications is a plus.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org